REFUND POLICY

About The Policy

At Tmark Digital, we are committed to delivering high-quality services and ensuring complete customer satisfaction. We understand that sometimes a project may not meet your expectations. This Refund Policy outlines the circumstances under which refunds are granted, the process for requesting one, and our commitment to resolving any issues fairly and transparently.

We encourage you to read this policy thoroughly to understand your rights and our obligations. If you have any questions, our customer support team is always available to assist you.

Eligibility for Refunds

Refunds are applicable under the following circumstances, depending on the nature of the service purchased:

• Web Design & Development Services: If the project has not been started or no work has been delivered, you may be eligible for a full refund. Once the project is in progress and deliverables have been provided, refunds are assessed on a case-by-case basis based on the work completed.
• Digital Marketing & SEO Packages: Since these services involve significant backend work and resource allocation from the start, refunds may be issued only if the campaign has not been launched. Once a campaign is active, refunds are generally not available.
• Consulting & Strategy Services: Refunds are available within 48 hours of purchase if no work has commenced. After the initial consultation or strategy session has been held, the service is considered delivered and is non-refundable.
• Subscription & Maintenance Services: Monthly subscription fees are non-refundable. However, you may cancel your subscription at any time to avoid future charges.

Please note that any deposits or down payments made are generally non-refundable as they secure our time and resources to begin your project.

Refund Process

To initiate a refund request, please follow these steps:

1. Contact our customer support team via email at bussiness@tmark.digital or call us at (929)923-0306.
2. Provide your order number, the service you purchased, and a detailed reason for the refund request.
3. Our team will review your request, assess the work completed, and get back to you within 5-7 business days.
4. If your request is approved, the refund will be processed using the original payment method. Depending on your bank or payment gateway, it may take 3-5 business days for the amount to reflect in your account.

Non-Refundable Services

The following services and conditions are not eligible for refunds:

• Work that has been completed, delivered, and approved by you.
• Third-party costs such as domain registration, hosting fees, stock images, font licenses, or any other external purchases made on your behalf.
• Services that were rendered as part of a promotional offer, discounted package, or bundle deal.
• Any project where the scope has changed significantly after the initial agreement, without an updated contract or estimate.
• Requests made more than 30 days after the service was delivered or the order was placed.

Dissatisfaction Resolution

Before requesting a refund, we encourage you to share any concerns or dissatisfaction with our team. We are committed to resolving issues and ensuring your project meets your vision. Our process includes:

• Revisions: Most of our service packages include a set number of revision rounds to refine the deliverables.
• Escalation: If your primary point of contact cannot resolve the issue, your case will be escalated to a senior project manager.
• Mediation: If a dispute arises, we are open to mediation to find a mutually agreeable solution.

We believe in building long-term relationships with our clients and will always prioritize your satisfaction within the boundaries of our service agreements.

Cancellation Policy

You may cancel your order or service at any time. However, please be aware that:

• Cancellations made after work has commenced will be subject to charges for the work already completed.
• For ongoing subscription services, you must cancel at least 7 business days before the next billing cycle to avoid future charges.
• Cancellations must be submitted in writing via email to business@tmark.digital.

Chargebacks & Disputes

We understand that unexpected issues can arise. However, we kindly request that you contact us directly before filing a chargeback or dispute with your bank. Direct communication allows us to resolve the issue quickly and fairly. Filing a chargeback without first contacting us may delay the resolution and may result in additional administrative fees.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our services constitutes acceptance of the updated terms.

Contact Us

If you have any questions regarding our Refund Policy, need assistance with a refund request, or would like to discuss a concern about your project, please do not hesitate to contact us:

Tmark Digital
Email: business@tmark.digital
Phone: (929)923-0306

Our team is here to support you and ensure a positive experience with our services.